FAQ
🧴 Are your oils organic?
Yes. All our oils are 100% organic, cold-pressed, and sourced from trusted producers in France. They are bottled without additives or synthetic ingredients.
🚚 Where do you ship?
We currently ship across Asia and the Middle East, including Hong Kong, Singapore, Japan, Korea, Taiwan, and more.
You can view our shipping destinations and fees at checkout.
📦 For HK, can I ship to an SF Express Locker?
If you’d like delivery to an SF Express Locker, please enter the locker address & code at checkout.
👜 Do I get a linen pouch with every order?
Yes, our linen pouch is included for every product you purchase. This is our way to show that we are about the planet. Please reuse it in your daily life.
💳 What payment methods do you accept?
We accept major credit cards, Apple Pay, Google Pay.
🔄 Can I return my product?
Due to hygiene reasons, we do not accept returns on opened products. However, if your order arrives damaged or incorrect, please contact us within 7 days and we’ll make it right.
⏳ When will I receive my order?
Orders typically ship within 1–2 business days. Delivery time varies by region and can take 5–12 business days depending on your location.
❓ Didn’t find your answer?
Reach out to us at contact@adeleandcamille.com — we’re here to help.