Shipping
✈️ Shipping & Delivery
At Adèle & Camille, we believe skincare should be simple — and so should shipping.
We ship our orders within 2 working days from Monday to Friday.
🛍️ Where We Ship
We currently ship across Asia and the Middle East, including Hong Kong, Singapore, Malaysia, Japan, Korea, Taiwan, Thailand, Vietnam and more. Orders are carefully shipped from our company base in Hong Kong
You can view our shipping destinations and fees at checkout.
More regions will be added soon — sign up to our newsletter to stay updated.
🚚 For Hong Kong Deliveries
For deliveries within Hong Kong, we ship via a trusted local courier service. Once dispatched, your order should arrive within approximately 2 business days. While tracking details are not provided directly on our website, you can follow your shipment through the Cainiao app if needed.
You can also have your package delivered directly to an SF Express EF Locker or SF Store. Simply enter the locker address and code as your delivery address at checkout.
Don’t forget to include your Hong Kong mobile number, as SF Express will send your pickup code by SMS.
⚠️ Weather-related delays
Please note that shipments may be affected by severe weather conditions. Deliveries can be delayed during:
Typhoon Signal No. 8 (T8) or above; or Black Rainstorm warnings. In these situations, couriers suspend operations for safety reasons. Orders will resume processing and delivery once conditions improve.
🧾 Duties & Import Taxes
For international orders (including UAE, Saudi Arabia, and others), local import duties or VAT may apply at delivery. These charges are set by your local customs authority and are payable directly to the courier. For more details on the duties you may pay, click here.
♻️ Packaging
Our products are shipped in recyclable shipping boxes, and each product comes in a reusable linen pouch — no excess packaging, no unnecessary waste.
For orders of the Trio Set, you’ll receive an exclusive Adèle & Camille Signature Travel Bag — a beautifully made, minimalist pouch designed to be reused again and again.
It’s durable, travel-friendly, and made to fit your daily rituals with ease.
💬 Questions?
Reach out to us anytime at contact@adeleandcamille.com and we’ll be happy to assist.